Privacy Policy
Last updated: 2025-08-02
Nexaro Auto Detailing ('we', 'us', 'our') respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you use our site or obtain services from our online platform. This policy is a general template and does not constitute legal advice. For questions, contact us at info@nexaro.digital or at our address below.
Data controller
The data controller for personal data processed under this policy is Nexaro Auto Detailing, located at No. 24 Othman Bin Talha Street, Unit 1 (Ground Floor), Doha, Doha Governorate 00024, Qatar. You may contact us at info@nexaro.digital.
Information we collect
We collect information to provide and improve our auto detailing services. Types of personal data we may collect include:
- Contact and identity data: name, email address, phone number, billing and service address.
- Vehicle information: vehicle make, model, year, registration or license plate, VIN, odometer, photos of the vehicle and service history you provide.
- Transaction and payment data: payment method, transaction records and billing details. We do not store full credit card numbers; payments are processed by third-party payment processors.
- Booking and service details: appointment date and time, requested services, service notes and preferences.
- Communications: messages and correspondence with our team, feedback, and reviews you provide.
- Technical and usage data: IP address, device and browser information, cookies and analytics data collected automatically when you interact with our online platform.
- Third-party data: information we receive from service providers, partners or publicly available sources to help deliver services.
How we use your information
We use personal data for purposes including:
- Providing, scheduling and managing appointments and services.
- Processing payments and sending invoices or receipts.
- Communicating about bookings, service updates and customer support.
- Improving our services, website and customer experience.
- Marketing and promotions, where you have provided consent.
- Preventing fraud, enforcing our rights and complying with legal obligations.
Legal basis for processing (where applicable)
Where required by applicable law, we rely on one or more lawful bases to process personal data, including:
- Contract: processing necessary to provide services you request.
- Consent: where you agree to certain uses, such as marketing communications.
- Legal obligation: compliance with laws and record-keeping obligations.
- Legitimate interests: for business operations such as fraud prevention and service improvement, balanced against your rights.
Cookies and similar technologies
We use cookies and similar technologies to operate the site, analyze usage and support functionality. Types of cookies we use include:
- Essential cookies: required for core site functions and bookings.
- Performance and analytics: to understand site usage and improve performance.
- Functional cookies: to remember preferences and settings.
- Advertising and targeting: where applicable, to deliver relevant communications.
You can manage cookie preferences through your browser settings and opt-out tools provided by service providers such as Google Analytics. Blocking cookies may affect site functionality.
Third-party services
We use third-party providers to process payments, host data, deliver email and perform analytics. These providers may process personal data in accordance with their own privacy policies. We require vendors to protect personal data and to only process it according to our instructions.
Data retention
We retain personal data only as long as necessary to provide services, comply with legal obligations and resolve disputes. Retention periods may vary according to the nature of the data and applicable law.
International transfers
Personal data may be transferred to service providers or partners outside your country. Where transfers occur, we implement appropriate safeguards required by law to protect your information.
Your rights
Subject to applicable law, you may have rights including the right to access, correct, update, export, restrict or delete your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@nexaro.digital or at our postal address. You may also lodge a complaint with a competent supervisory authority in your jurisdiction.
Security
We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure. If you believe your information has been compromised, contact us immediately at info@nexaro.digital.
Children's privacy
Our services are not directed to children and we do not knowingly collect personal data from children under the minimum legal age in your jurisdiction. If you believe we have collected personal data from a child, contact us and we will take steps to remove the information.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the 'Last updated' date above and, where appropriate, provide additional notice.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Nexaro Auto Detailing
No. 24 Othman Bin Talha Street, Unit 1 (Ground Floor), Doha, Doha Governorate 00024, Qatar
Email: info@nexaro.digital
This Privacy Policy is a general template and does not constitute legal advice. For specific guidance tailored to your jurisdiction or circumstances, consult legal counsel.